Cancellation and Refund Policy

At M-Tech Systems, we sell digital products such as source code, web applications, and other software solutions. Due to the nature of digital products, we have specific guidelines regarding cancellations and refunds. Please read this policy carefully before making a purchase.

1. Cancellation Policy

Since our products are digital and delivered instantly upon successful payment, we do not offer the option to cancel an order once it has been placed and processed. Please review the product details carefully before completing your purchase.

2. Refund Policy

As our products are delivered digitally, we do not offer refunds once the source code or digital files have been delivered. All sales are final. Please ensure that you have reviewed the product descriptions and have a clear understanding of what you are purchasing.

Exceptions to the Refund Policy

We only offer refunds in the following exceptional cases:

  • If the product you purchased was not delivered to you within the promised delivery time (1 minute after payment confirmation).
  • If the product was defective or corrupted upon delivery and cannot be accessed or used as intended. In such cases, we will first attempt to resolve the issue by resending the digital files.

3. Defective or Corrupted Product

If you receive a defective or corrupted file, please contact us within 24 hours of purchase. We will attempt to fix the issue by resending the file or offering support to help you access it. If the issue cannot be resolved, a refund may be considered on a case-by-case basis.

4. Support and Assistance

If you encounter any issues with the product or need assistance, please contact us via the channels below. We are committed to providing technical support to help resolve any problems related to product access or usability.

5. How to Request a Refund or Support

If you believe you are eligible for a refund based on the conditions mentioned above, please contact us with the following details:

  • Your full name and email address used at the time of purchase
  • Order ID or transaction reference number
  • A detailed description of the issue

All refund or support requests should be directed to:

  • Email: support@mtechsystems.co.in
  • Phone: +91 98901 03757
  • Alternate Phone: +91 8956843757

6. Processing of Refunds

If a refund is approved, the refund will be processed within 7-10 business days. The amount will be credited back to the original payment method used during the purchase. Please note that processing times may vary depending on your financial institution.

7. Non-Refundable Products

The following digital products are strictly non-refundable under any circumstances:

  • Source codes delivered via Google Drive download links
  • Digital products that have already been accessed or downloaded by the customer
  • Products for which the payment was successfully processed and delivery was made as promised

By completing a purchase on our website, you agree to this Cancellation and Refund Policy. Please contact us if you have any questions or require further clarification before making a purchase.

Last updated: October 20, 2024